Launch branded messaging automation and connect AI, workflows and business tools around the way you work.
Owner: Sales team · Due: tomorrow 10:00
Choose where to start: engaging your customers, or simplifying the work behind them.
Keep customers connected to your business.
Run campaigns, automate customer journeys and bring customers back through messaging automation configured for your business.
Give your team more time for meaningful work.
Connect your systems and simplify repetitive work with AI assistants, workflows, dashboards and custom tools.
Give your team a clear place to manage campaigns and customer activity, with your branding and agreed configuration.
Send relevant WhatsApp campaigns to the right customer segments, and see what is scheduled, running and complete.
Your brand| Campaign | Segment | Status | Date |
|---|---|---|---|
| Festive offer | Bought in 12 months | Active | 12 Nov |
| Re-engagement | No visit in 90 days | Scheduled | 18 Nov |
| New arrivals | Branch: City Centre | Completed | 5 Nov |
Illustrative preview — replace with real Messaging Automation screen
Set up agreed journeys that send the next message at the right time, so follow-up does not depend on someone remembering.
Your brandIllustrative preview — replace with real Messaging Automation screen
Identify customers who have not returned within a period you choose, and reach them with a relevant offer.
Your brand| Customer | Last visit | Offer | Status |
|---|---|---|---|
| Customer A | 142 days | Seasonal preview | Redeemed |
| Customer B | 131 days | Seasonal preview | Delivered |
| Customer C | 188 days | Seasonal preview | Opted out |
Illustrative preview — sample data, replace with real Messaging Automation screen
Keep contact details, consent, purchases and campaign activity together, so your team has context before they reply.
Your brandIllustrative preview — sample data, replace with real Messaging Automation screen
Review delivery, replies, redemptions and opt-outs for each campaign and branch, so the next decision is based on results.
Your brandIllustrative preview — sample data, replace with real Messaging Automation screen
Scoped options: Instagram auto-DM Lead capture CRM extensions Available as scoped additions once tested for your account.
Pick an example to see the input, the action and the business result.
Help customers or staff find answers from approved business information, with a handoff to your team when needed.
Move information between tools, assign work and trigger the next step automatically.
Bring connected data into a useful dashboard with summaries and alerts.
Weekly summary prepared by branch.
Extract, organise and prepare information for your team to review.
Received by email.
Messaging Automation handles the customer conversation. Automation carries it into the rest of your business.
A customer gets in touch on WhatsApp or social.
MessagingDetails are recorded with the conversation.
MessagingThe right person is notified.
MessagingThe next message or task is scheduled.
MessagingYour CRM or other tools are updated.
AutomationManagers see progress and exceptions.
AutomationStart with the part you need. Connect more of the journey as your requirements grow.
Configure branding and agreed customer journeys around your business.
Connect supported CRM, ERP, booking, accounting and other tools where your workflow requires it.
Agree hosting, access, data and support arrangements before implementation begins.
Other systems are assessed during discovery. Where they offer suitable access, we scope and quote the connection as a separate piece of work.
Example use cases by sector.
Review the business process, current tools and priorities.
Agree scope, responsibilities, costs and success measures.
Set up Messaging Automation, integrations or automation.
Check real scenarios and prepare your team.
Support the agreed solution and review its performance.
Each engagement starts with a baseline and a small set of measures that fit the work.
Yes, and we recommend it. Most engagements begin with one customer segment, one outlet or one enquiry source. We agree a baseline, run it, review the results with you, and then decide what to add.
Yes. Messaging Automation is configured with your logo, colours and agreed customer-facing wording. The exact branding scope is confirmed during setup.
Often, yes, if the system offers suitable access, such as an API or a reliable export, and you can grant permission. We check this during discovery. Ready connections and custom integration work are listed and quoted separately, so you know what is already built and what needs to be built.
No. Axiov works alongside the tools you already use. If a current tool blocks the workflow, we will explain why and set out the options. The decision stays with you.
The assistant answers only from approved information and agreed topics. When a question falls outside that, or a customer asks for a person, it hands the conversation to your team with the context so far. You decide the handoff rules and who receives them.
Your choice. Your team can run campaigns after training, or Axiov can manage agreed campaign operations as an ongoing service. The service agreement states the included campaign volume, support hours and reporting.
Support is defined in writing for each engagement. It typically covers help for your team, fixes to the agreed configuration, monitoring of connected workflows, and periodic reviews. Response times and support hours are stated in the agreement.
We quote them separately so you can see what each one covers:
Tell us where conversations slow down or repetitive work builds up. We'll help you identify a practical starting point.
